FAQs
Answers to the questions pet parents ask us most — shipping, delivery, payment, returns, and getting help.
Shipping & delivery
I'm in California — can you ship to me?
Yes — we ship to all 50 states, including Alaska and Hawaii. We currently ship within the US only.
When will my order arrive?
Most orders ship within 1–2 business days, and typically arrive within 2–5 business days once they're on their way.
How do I track my order?
We email your tracking number as soon as the parcel ships. You can also check Order Tracking.
Orders & returns
What payment methods do you accept?
Visa, Mastercard, Amex, Discover, PayPal, Shop Pay, Apple Pay, Google Pay and Amazon Pay. Payments are processed securely by Shopify — we never see your card details.
Can I cancel my order?
Yes, if it hasn't shipped yet — contact us right away and we'll refund you in full.
What is your return policy?
30 days from delivery, unused and in its original packaging. We pay return shipping if we got it wrong; you pay if you changed your mind. See our Refund Policy.
What if my item arrives damaged or wrong?
Send us your order number and a photo. We'll replace it or refund you in full, and you never pay return shipping for our mistake.
Getting help
How do I contact you?
Use our contact form or the chat button on any page.
Didn't find your answer? Ask us through the contact form.