Shipping policy

Every order ships with tracking. Shipping within the US is a flat $3.99, and orders of $50 or more ship free — the rate is applied automatically at checkout. Delivery times vary by product — the exact estimate for every item is shown on its product page.

Order processing

Once your payment is cleared, we begin preparing your order for shipment promptly — typically within one business day. Business days are Monday–Friday, excluding US federal holidays; orders placed on a weekend or public holiday are prepared the next business day. Your tracking number is emailed to you as soon as the parcel is scanned by the carrier.

Delivery within the US

Within the US, orders generally deliver within 2–5 business days once shipped. Delivery windows differ from item to item, so for the most accurate picture, please refer to the delivery estimate shown on each product page.

Delivery dates are carrier estimates rather than guarantees; weather, holiday volume, and remote destinations can occasionally add time. Alaska and Hawaii are fully served but may take slightly longer than the estimate shown.

Where we ship

  • All 50 US states — tracked delivery on every order.
  • Outside the US — we do not ship outside the United States yet. We plan to expand soon; for now every order ships within the US.
  • PO Boxes and APO/FPO addresses — some items ship with carriers that cannot deliver to these addresses. If you need delivery to one, please contact us before ordering and we will confirm availability for your item.

We do not currently offer expedited or overnight shipping.

Orders with more than one item

To get everything to you as quickly as possible, items in the same order may be dispatched separately and arrive in more than one parcel, sometimes a few days apart. You will receive tracking for each shipment, and there is never an additional shipping charge because an order was split.

Tracking, late, or missing packages

If you have not received a tracking number within 5 business days of ordering, or your tracking has not updated for more than 7 days, please contact us and we will look into it right away. If a package is marked delivered but cannot be located, we recommend checking with neighbors and any building package area first, then reaching out within 7 days so we can make it right.

Questions

For details about a specific address or product, please visit our contact page or email support@simlakhola.com — we will promptly get back to you.